As an HR professional, you are continually dealing with a lot of work and people. Your in-tray is always full of tasks ranging from employer branding to hiring, career development, and organization design. You also get to handle tasks dealing with company culture, business partnering, as well as strategy and policies. To succeed as an HR in business today, you will need to have mastered several essential skills. Let’s look at the core skills you ought to have to succeed in modern businesses
Core Skills for HR Success
Exemplary Business Acumen
As an HR, you need a broad understanding of the business all round, to smooth over issues before escalating to taking part in decision making. As such, you’ll need to grasp nuances of the product, the go-to-market strategy, and the competitive landscape that best fits your business. This way, you can help your business to stay ahead of the competition.
As an HR professional, you are set to oversee the performance of the employees. You will also oversee the completion of given tasks by individuals and departments within your business organization. You are also expected to work as a bridge between the employees and department heads and the CEO. Therefore, you should possess the following organizational skills that will help in the smooth running of the organization’s activities. Here are some of the organizational skills you need to have:
Calendar management skills: You are supposed to frequent meetings with colleagues or the executive. Besides, you will need to organize other events such as employee in-training. That is, keeping a schedule and track of activities that need your attention at a later date is essential to help you stay organized and orderly.
Time management skills: Time-sensitive tasks such as drawing employment contracts, managing employees’ payrolls, and complying with necessary regulations requires that you have mastered your way around managing time.
Record management skills: You are actively dealing with data, keying into the system, and retrieving. The data may be in its physical or digital form. Possessing the skills in filling and retrieval is necessary in staying organized as an HR.
High Emotional Intelligence (EQ)
You also interact with people, and mostly the employees of your organization who could be your juniors. Usually, when situations that are tense such as when there are disputes among the employees or when people are articulating their grievances, you will be required to calm the storm and bring issues to an amicable conclusion.
You should cultivate high emotional intelligence, which begins by creating self-awareness and instilling in oneself self-regulation. You should be able to read emotional signals from your employees and determine the best way to respond and act accordingly to determine the range of possible reactions and how to bring them to calm.
Knowledge of Technology
You will also need to possess the knowledge and skills to use essential software and tools in HR. One of the most critical tools that are growing popular in this domain is the Human Resource Information System (HRIS), otherwise referred to as HRIS. So, you will need to understand why you need HRIS. You will also need to know how to use the software in tasks like hiring, payroll management, data flow, data management, and retrieval, etc.
Talent Management and People Skills
Employees will stay in your organization as long as they feel that you are engaging them as part and parcel of the process. You ought to engage the talents, ask for their opinions, and even debate to get the best resolution. Besides, it is important to coach them on how various duties are undertaken. This enables them to work with ease and also gives them a sense of belonging.
Moreover, it will be necessary to understand that the employees will stay as long as they get substantive benefits and perks as rewards for their job. More importantly, as most employees are keen on career progression, it will be necessary to bear the understanding that opening opportunities for them to grow in your organization will motivate them to stay on.
Excellent communication skills
As an HR professional, you are bound to interact with people daily. This could be in-person interactions or interactions via phone or email. Possessing excellent communication skills enables you to stay ahead of the loop, as you can explain the organization’s policies and also get to listen to the most needed feedback.
Such communication skills include:
Ability to write clearly: As HR, you will be writing a memo one moment; the next, you will be writing an email and the likes. As such, clear and persuasive writing will help you achieve your communicative purpose in time.
Managing conflicts: sometimes, there are uncomfortable moments in the workplace where you will need to intervene. For example, when the employees set out to express their grievances or demand the audience or even disagree amongst themselves and create differences etc. You will need to calm down the situation through communicating effectively and also via lobbying to get the necessary information.
To improve communication skills, you can read more, attend training on empathy, critical-listening and conflict management, etc.
Well, since you are dealing with people, sensitive information such as employees’ compensation, and private communications, you will need to master the art of keeping confidential information under wraps. Practice discretion, handle data ethically and also create trustworthiness in your work and office.
These are just a few core skills that HRs pros ought to have to succeed in running businesses today. Now that you know the skills that will help you become a more effective HR professional, it is time to implement and scale up your organization’s output!